Hello New Freedom Family Members! 
This portal will be answered as timely as possible- but it could be 72 hours before a response is made- just bc we are busy seeing patients. If you have an urgent need, please use the spruce app or text/call 573-271-2927. We value each and every message and strive to give the best care possible. Thank you! 

Happy New Year!
We have several exciting announcements!
1. Please welcome Dr Amy McClintock, MD to the O'Fallon location. Dr McClintock is board certified in family medicine and completed a fellowship in Sports medicine. She is a 2014 graduate of Mercy Family Medicine Residency. She is an avid competitive cycler and has a new puppy! She is eager to help our patients be the best versions of themselves. Help us grow her patient panel. Refer your friends! She will begin seeing patients the week of January 27, 2025. 

2. Please welcome Kaitlyn W. To the O'Fallon team. Kaitlyn is our new medical assistant- she will room patients, draw labs, and keep the place running smoothly. We are excited to have her bubbly personality join us! 

3.  The Washington office is ready to announce new laser services! We have a Harmony laser by Alma. This little beauty can treat wrinkles, tighten skin, fade acne scars, brown spots and hyperpigmentation. It's does skin resurfacing, shrinks pores, evens skin tone, rebuilds collagen. We have tattoo removal! Unwanted hair removal! We can plump lips non-invasivley! It treats small blood vessels on the face and cherry red spots! It treats nail fungus without medication!!
Not to be outdone-  the Alma TED helps regrow hair in a painless, fast way. 
We have individual sessions and packages and bundles. Don't leave your beauty and anti-aging needs to anyone else! We are scheduling appointments now! 

Dr. Allen treatment update- January brought great news! My pathology showed a complete pathologic cure! There is no residual cancer. Because my cancer type is aggressive, I will complete chemotherapy and likely radiation. I don't want this to come back! My family and I are so thankful for all of your prayers and ongoing support! I am truly blessed. Thank you. 
Dr. Allen




Contact Technical Support

For medical questions, contact your provider or, if you are having a medical emergency, call 911.

What issue are you having?

Please narrow down the issue by selecting one of the options below:

If you have forgotten your password you can use the form here to issue yourself a reset link.

You'll need to enter:

  1. The email address you have on file with your provider
  2. Your date of birth
  3. Your last name
  4. Your zip/postal code (in the U.S., first 5 digits only)

This information must match the information that your provider has on file for you. When you click "Send reset link," the system will send an email to the email address that you entered. If the system is able to verify your account, you'll receive an email with a link that you can follow to create a new password.

If you need further assistance please fill out the form below

If you have forgotten your username you fill out the form here to have your username emailed to you.

If you need further assistance please fill out the form below.

Please double check that you are entering the correct username. To receive an email reminding you of your username, please click here. To reset your password click here. If you need further assistance, please fill out the form below.

If you need further assistance please fill out the form below.

Please fill out the form below and let us know what problem you are experiencing logging in. The more detailed you are in your description the better we can help you.

Please provide the name of the questionnaire and details about what problem you are experiencing.

If you are trying to send your provider a document, you can do so by uploading it using the form on the documents page

Please let us know what issue you are having with the secure messages system. The more detailed you are i your description the better we can help you.

If you need to refill a prescription, please contact your provider by either requesting a refill or sending a secure message.

If you are receiving an error message that there is no matching medication or supplement found, please send a secure message. to your provider with details about the medication or supplement you want to add.

If you are experiencing some other issue, please let us know what issue you are having regarding medications and supplements. The more detailed you are in your description the better we can help you.

Please fill out the form below detailing the error message you have received. If possible, please cut and paste the error message into the 'Message' field.

Please use the Secure Messages form to contact your provider.

THIS MESSAGE DOES NOT GO TO YOUR PROVIDER'S OFFICE

This form is for contacting technical support for the Patient Portal. To contact your provider's office, please send them a secure message or reach out to them directly.

Fill out the form below detailing the issue that you are experiencing. Please be as detailed as possible; the more information you provide the better we can help you.

Contact Cerbo Technical Support
Patient Portal Cerbo© 2025